Record WT-0032 ยท Last verified September 2026
SoftPro Whole House Chlorine+ Upflow Catalytic Carbon Filter (Quality Water Treatment)
Whole-house filter (city water) by SoftPro. No system-level certification found at NSF, IAPMO, WQA or CSA.
We may earn a commission. It never changes a grade.
Scorecard
| Measure | Grade | Basis |
|---|---|---|
| Certification evidence | D | Maker claims only, no certification or published lab data |
| 10-year cost | A | $1,606 over 10 years |
| Flow rate | B | 9 gpm rated flow |
| Warranty | A | Lifetime on main parts |
| Returns | D | 180 days, 25% restocking fee |
What it treats
"Certified" means an independent body (NSF, IAPMO, WQA or CSA) lists this system for that contaminant. "Lab tested" means the maker published a third-party lab report. "Maker claim" means neither.
| Contaminant | Evidence | |
|---|---|---|
| Chlorine | Maker claim | Other systems for Chlorine |
| Chloramine | Maker claim | Other systems for Chloramine |
| PFAS | Maker claim | Other systems for PFAS |
| Lead | Maker claim | Other systems for Lead |
| Iron | Maker claim | Other systems for Iron |
| Manganese | Maker claim | Other systems for Manganese |
| Hydrogen sulfide | Maker claim | Other systems for Hydrogen sulfide |
No claim made for: Hardness, Bacteria, Sediment, VOCs, Arsenic, Nitrate, Fluoride, Copper, Uranium.
PFAS evidence: SoftPro's own store names the filter 'to Remove PFAS' and says PFOA/PFOS removal is 'built into the core design', citing only that catalytic carbon is a recognized PFAS method; no test data or certification.
Certifications
| Standard | Covers | Scope | Certified by |
|---|---|---|---|
| ASME A112.18.6 / CSA B125.6 | components | none | |
| NSF/ANSI 61 | components | none | |
| NSF/ANSI 372 | components | none |
Specifications
| Type | Whole-house filter (city water) |
|---|---|
| Technology | Catalytic carbon |
| Water source | City water |
| Price | $917 to $1,097 |
| Rated flow | 9 gallons per minute |
| Sized for | 1-3 bathrooms |
| Capacity | 600,000 to 1,000,000 gallons or 6-10 years (product page); specs page says 5-10 years |
| Media | catalytic carbon (1.0 or 1.5 cu ft, upflow) |
| Stages | 1 |
| Port size | 3/4 inch |
| Needs a drain | No |
| Needs power | No |
| DIY install | Yes, with basic plumbing skills |
| Dimensions | tank 9 x 48 in (1-3 bathrooms); overall footprint not stated |
| Warranty | SoftPro whole house filter systems: lifetime warranty on the tanks, limited lifetime warranty on the head valve (wear parts excluded), 7 years on any circuit board, no warranty on media. Valid only at the original installation site; exposure to high iron, manganese, sulfur, chlorine, chloramine or sediment can void the warranty and guarantee; over 80 psi, sunlight and freezing damage excluded; no on-site repairs. |
| Returns | Quality Water Treatment 6-month satisfaction guarantee from ship date: refund minus original shipping and a 25% restocking fee; customer pays return shipping; QWT must be allowed to troubleshoot before a return is authorized; media and consumables excluded; carbon filters are accepted back only with the tank emptied of media. 6% fee to cancel before shipment; refused deliveries 30% plus shipping. softprowatersystems.com shows a 60-day money-back badge for the same filter. |
10-year cost
| Item | Each | Times in 10 years | Cost |
|---|---|---|---|
| System purchase | $917 | 1 | $917 |
| Installation (assumed, professional) | $500 | 1 | $500 |
| Catalytic carbon media refill, 1.0 cu ft (maker: 5-10 years or 600,000-1,000,000 gallons; 1.5 cu ft refill $335) | $189 | 1 | $189 |
| Total | $1,606 |
Install assumption: $500 for whole-house systems, $150 for under-sink units. Installing it yourself brings the total to $1,106. Try your own numbers in the 10-year cost calculator.
Owner reports
Trustpilot reviews of qualitywatertreatment.com (3.3 from 29) and softprowatersystems.com (3.7 from 18) repeatedly cite unanswered emails and poor post-sale support, missing parts and disputes over refunds and the 6-month guarantee; BBB rates Quality Water Treatment Inc. and SoftPro Water Systems F (not accredited, 8 closed complaints in 3 years). Brand-level, not specific to this filter.
Trustpilot: 3.3 from 29 reviews (source).
SoftPro is Quality Water Treatment's house brand (vendor Woodbrothers). QWT price $917 (1-3 bath) and $1,097 (4-6 bath) are sale prices against $1,100.55 and $1,631.50 compare-at; the 1.5 cu ft is $995 as a softener add-on, and softprowatersystems.com sells only the 1.5 cu ft ('1 to 6 bathrooms') at $1,097. QWT's size dropdown text shows $917 for both sizes, but the cart data prices the 4-6 bathroom size at $1,097. Upflow, non-backwashing tank; no drain or power; flow rates are peak (9 and 14 GPM). PFAS, lead, iron, manganese and hydrogen sulfide claims appear only on softprowatersystems.com, with no test data; the QWT page claims chlorine, chloramine, heavy metals, pesticides, herbicides and petroleum. The page's certification badges (ASME A112.18.6/CSA B125.6, NSF/ANSI 61, NSF 372) are flexible-connector and component material standards, not contaminant reduction, and no NSF, WQA or IAPMO listing exists for SoftPro or Quality Water Treatment. Port size conflict: the spec chart gives a 3/4 in bypass and SoftPro sells 3/4 in flex lines for its carbon filters, but QWT's included-parts list says 2 x 1 in connectors. softprowatersystems.com says a Big Blue sediment pre-filter is part of the system, but QWT's included-parts list has no sediment filter, so sediment is not counted. QWT says installation is simple and suggests a handyman at about half a plumber's rate. On-site review widgets mix in reviews of other products (softener hardness, arsenic, iron) and include a cluster of generic five-star reviews dated June 2026. Affiliate: UpPromote program on softprowatersystems.com, 10% of sale, 60-day cookie; no QWT-branded program found.
Alternatives in the same category
| System | Grade | Price | 10-yr cost | Certified to |
|---|---|---|---|---|
| SpringWell CF1 | B | $1,160 | $2,814 | None |
| Aquasana Rhino WH-1000 (Max Flow WH-1010) | B | $999 | $6,924 | None |
| Aquasana Rhino Chloramines WH-1011 (Max Flow WH-1021) | B | $1,399 | $7,324 | None |
| Kind Water Systems S-500 | C | $1,471 | $3,359 | None |
| Aquasana HealthShield WH-HS | C | $2,099 | $15,209 | NSF/ANSI 53, NSF/ANSI 401, CSA B483.1 |
Sources
- qualitywatertreatment.com/products/softpro-whole-house-carbon-filter
- qualitywatertreatment.com/products/softpro-whole-house-carbon-filter.json
- qualitywatertreatment.com/pages/softener-and-filter-specs-details
- cdn.shopify.com/s/files/1/2967/6284/t/90/assets/softpro-whole-house-catalytic-filter-specs
- qualitywatertreatment.com/pages/warranty-and-guarantee
- qualitywatertreatment.com/pages/refund-policy
- qualitywatertreatment.com/pages/install
- qualitywatertreatment.com/products/1-5-cuft-carbon-media-granulated-activated-carbon-for-a
- qualitywatertreatment.com/products/softpro-upflow-carbon-filter.js
- softprowatersystems.com/products/whole-house-upflow-catalytic-carbon-filter
- softprowatersystems.com/products/whole-house-upflow-catalytic-carbon-filter.js
- af.uppromote.com/softpro/register
- partners.uppromote.com/softpro/register?&shop=softprowatersystems
- info.nsf.org/Certified/DWTU/Listings.asp?CompanyName=SoftPro
- info.nsf.org/Certified/DWTU/Listings.asp?TradeName=SoftPro
- info.nsf.org/Certified/DWTU/Listings.asp?CompanyName=Quality+Water
- find.wqa.org/find-products
- pld.iapmo.org/
- trustpilot.com/review/qualitywatertreatment.com
- trustpilot.com/review/softprowatersystems.com
- bbb.org/us/sd/box-elder/profile/water-service/quality-water-treatment-inc-0714-300242497/c
- bbb.org/us/sd/box-elder/profile/water-softener-installation-and-repair/softpro-water-syste
