Record WT-0037 · Last verified September 2026

SoftPro Elite HE Water Softener for City Water (Quality Water Treatment)

Name: SoftPro Elite HE Water Softener for City Water (Quality Water Treatment)
Brand: SoftPro
SKU: softpro-elite
Price: 1367 USD
Availability: InStock

Water softener by SoftPro. No system-level certification found at NSF, IAPMO, WQA or CSA.

Overall gradeWeighted from five measures. How grades work

$1,367starting price, larger sizes cost more

Estimated 10-year cost$1,867

Check price at SoftPro Compare with similar systems

We may earn a commission. It never changes a grade.

Scorecard

Measure	Grade	Basis
Certification evidence	D	Maker claims only, no certification or published lab data
10-year cost	B	$1,867 over 10 years
Flow rate	B	11 gpm rated flow
Warranty	A	Lifetime on main parts
Returns	D	180 days, 25% restocking fee

What it treats

"Certified" means an independent body (NSF, IAPMO, WQA or CSA) lists this system for that contaminant. "Lab tested" means the maker published a third-party lab report. "Maker claim" means neither.

Contaminant	Evidence
Hardness	Maker claim	Other systems for Hardness

No claim made for: Chlorine, Chloramine, PFAS, Lead, Iron, Manganese, Hydrogen sulfide, Bacteria, Sediment, VOCs, Arsenic, Nitrate, Fluoride, Copper, Uranium.

PFAS evidence: No PFAS claim.

Certifications

Standard	Covers	Scope	Certified by
none named: NSF, ANSI, IAPMO and 'WQA tested' logos shown under 'Certifications' on the product page; the valve page says 'NSF Certified, IAMPO Certified'		system	none

What each standard means

Specifications

Type	Water softener
Technology	Ion exchange softening
Water source	City water
Price	$1,367 to $1,587
Rated flow	11 gallons per minute
Capacity	32,000-64,000 grain as sold (1-2 cu ft 10% crosslink resin); maker spec chart runs 24,000-110,000 grain
Media	10% crosslink high capacity cation softening resin (1 cu ft in the 32k)
Stages	1
Port size	1 inch
Needs a drain	Yes
Needs power	Yes
DIY install	Yes, with basic plumbing skills
Dimensions	mineral tank 9 x 48 in; brine tank 15 x 15 x 35 in (32k, maker spec chart); overall footprint not stated
Warranty	Warranty page: limited lifetime on the SoftPro Elite control valve (all parts except wear parts: piston, spacers, seals and circuit board), 7 years on the circuit board, lifetime on the tanks; 10% crosslink resin limited prorated 10 years for city water use only (no resin warranty on well water); transformers 1 year. Void if exposed to high iron, manganese, sulfur, chlorine, chloramine or sediment; valid only at the original install site; no on-site repairs or labor. The separate valve product page says '10-Year Control Head/Valve Warranty'.
Returns	6-month satisfaction guarantee: return within 6 months of ship date for a refund minus original shipping cost and a 25% restocking fee; customer pays return shipping and packaging; returns must be pre-authorized and QWT first asks to troubleshoot; media, consumables, special orders and commercial systems excluded; 6% fee to cancel before shipment; refused deliveries charged 30% restock plus shipping both ways.

10-year cost

Item	Each	Times in 10 years	Cost
System purchase	$1,367	1	$1,367
Installation (assumed, professional)	$500	1	$500
10% crosslink resin, 1.0 cu ft (maker: lasts up to 20 years under average operation; water quality affects life)	$206	0	$0
Total			$1,867

Not included because the maker does not sell or price them separately: control valve Annual Maintenance kit, part 60010307 (inspect and service valve annually; not listed in the QWT store). The real 10-year cost will be higher.

Install assumption: $500 for whole-house systems, $150 for under-sink units. Installing it yourself brings the total to $1,367. Try your own numbers in the 10-year cost calculator.

Owner reports

Trustpilot reviewers (3.3 from 29) repeatedly report slow or unresponsive post-sale support, warranty claims that require long troubleshooting email chains before parts are sent, and refunds taking months; on-site reviews also mention a hard-to-reach help desk and fitting mismatches when adding the carbon filter.

Trustpilot: 3.3 from 29 reviews (source).

Sold by Quality Water Treatment (also via softprowatersystems.com). Prices are store prices against struck-through 'compare at' figures about 80% higher ($2,468.65 for the 32k), so the discount is permanent-style. Filter packages: Gold (whole-house Chlorine+ carbon) $2,447-2,667, Gold+ (bone char, fluoride) $2,607-2,827. A separate SoftPro Elite for Well Water listing costs $1,327-1,477 (softener) and its resin has no warranty on well water. Flow rates (11/13/17/20 gpm) and tank sizes come from 2022-dated spec-chart images on the QWT specs page. Upflow brining with 1 inch ports; valve OEM is Canature Water Group per Water Filter Guru, which QWT does not state. Certification caveat: the page shows NSF, ANSI, IAPMO and 'WQA tested' logos but names no standard, and no SoftPro or Quality Water Treatment system listing exists at NSF (TradeName softpro, CompanyName quality water) or WQA (API keyword search) as of 2026-09-27; IAPMO's directory could not be queried over plain HTTP. QWT also sells a $195 'Lifetime Warranty Extension - Water Softeners' add-on. Store shows 1,862 reviews for this listing. No affiliate program found (QWT runs a dealer program).

Alternatives in the same category

System	Grade	Price	10-yr cost	Certified to
Rheem Preferred RHS32	B	$489	$1,365	NSF/ANSI 44, NSF/ANSI 372, CSA B483.1
AFWFilters WS48-56SXT (Fleck 5600SXT, 48,000 grain)	C	$765	$1,265	None
SpringWell SS1	C	$1,607	$2,107	None
AFWFilters Iron Pro 2 fine mesh softener (Fleck 5600SXT)	C	$755	$1,255	None
Aquasure Harmony Series (AS-HS32D / AS-HS48D / AS-HS64D)	D	$540	$1,914	None

Sources

SoftPro Elite HE (city water, upflow) $1,367 Check price